C O U P L O O M

A C O M M U N I C A T I O N T O O L F O R T W O

Couploom Inc. · couploom.com · support@couploom.com

TERMS OF USE

Effective Date: September 24, 2026 ·

Last Updated: September 24, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING THE FOLLOWING:

Arbitration; class action and jury trial waivers. Section 29 requires that disputes between you and Couploom be resolved through binding individual arbitration, and it waives your right to a jury trial and your right to participate in a class action. You may opt out of arbitration within 60 days, as described in Section 29(c). If you live in Canada, Section 29 does not apply to you; Section 34 governs disputes instead.

Couploom is not therapy, counseling, or health care. Couploom is an educational, self-help communication-coaching tool. It does not provide, advertise, or offer therapy, psychotherapy, counseling, or any mental-health or behavioral-health care; no licensed professional conducts, reviews, or supervises the Services; and your communications are not privileged or confidential in the way communications with a licensed professional may be. See Sections 4, 5, 7, and 12.

You are interacting with artificial intelligence, not a human. Suggestions, insights, and summaries are generated by AI, may be inaccurate, and are not advice. You alone are responsible for what you send and for your decisions. See Sections 5, 6, and 7.

Couploom is not for emergencies or urgent messages. If you or anyone else is in danger or in crisis, do not use the Services; call 911, or call or text 988 (the Suicide & Crisis Lifeline in the United States; the 9-8-8 Suicide Crisis Helpline in Canada). In the United States you can also contact the National Domestic Violence Hotline at 1-800-799-7233; in Canada, family-violence and victim-services lines for your province or territory are listed in the App. The Services may pause or delay message delivery by design; do not use them for urgent or time-sensitive communications. See Section 8.

Unlinking freezes your shared history; your partner keeps it. If either partner unlinks, the shared conversation is frozen for both of you: no one can add to it, edit it, or delete anything in it, and each of you keeps read-only access to it. Deleting your account deletes your account and private content, but messages you already sent remain visible to your former partner until their account is also deleted. There is no export tool. See Section 13.

Your recourse is against the company only. Section 27 provides that no individual owner, shareholder, director, officer, employee, or contractor of Couploom has personal liability to you.

You must be an adult. You must be at least 18 and have reached the age of majority where you live, which is higher than 18 in a few U.S. states and in some Canadian provinces and territories. See Sections 3, 9, and 34.

The notices above are summaries provided for convenience; the full Sections referenced control.

Contents

1. Agreement to These Terms

2. Definitions

3. Eligibility; Adults Only

4. What Couploom Is — and What It Is Not

5. Statutory Status; Artificial-Intelligence and Non-Therapy Disclosures

6. Artificial Intelligence; Outputs; No Reliance

7. No Professional Advice; Your Decisions Are Yours

8. Not an Emergency Service; Safety Features; Urgent Communications

9. Child Safety

10. Your Account; Security

11. Partner Linking; What Each Partner Can See

12. Consent to Analysis of Communications; No Privilege

13. Unlinking; Freezing of the Shared Conversation; Deletion; No Export; Death of a User

14. Subscriptions, Free Trials, and Billing

15. Your Content; Licenses; Outputs

16. Acceptable Use

17. Communications from Us; Text Messages

18. Our Intellectual Property

19. Intellectual-Property Complaints

20. Third-Party Services; Artificial-Intelligence Providers

21. Additional Terms — Apple App Store and Google Play

22. Changes to the Services and to These Terms; Beta Features

23. Suspension; Termination; Survival

24. Acknowledgments; Assumption of Risk; Release

25. Disclaimers of Warranties

26. Limitation of Liability; Exclusive Remedy

27. Couploom Parties; No Personal Liability of Individuals

28. Indemnification

29. Dispute Resolution — Arbitration Agreement; Class Action and Jury Trial Waivers

30. Governing Law; Venue

31. Legal Process; No Certification of Records

32. Notices; Electronic Communications

33. State-Specific Consumer Notices

34. Canada — Additional Terms for Canadian Users

35. Entire Agreement; No Reliance

36. Miscellaneous

37. Contact

1. Agreement to These Terms

These Terms of Use (these “Terms”) are a binding agreement between you and Couploom, Inc., a Florida corporation (“Couploom,” “we,” “us,” or “our”). These Terms govern your access to and use of the Couploom mobile application, the Couploom website, and all related features, content, and services we offer. Capitalized terms used in these Terms have the meanings given in Section 2.

By creating an account, tapping or clicking to accept, or accessing or using the Services, you accept these Terms and agree to be bound by them. If you do not agree to these Terms, do not use the Services. We recommend that you save or print a copy; these Terms are available at all times within the App and at couploom.com.

Couploom is designed for two people. Each person must create their own account and separately accept these Terms; one partner cannot accept these Terms for the other, and no person may accept these Terms on behalf of another. Certain features may be subject to additional terms and consents presented in the App when you use them, which form part of these Terms as to those features.

We maintain records of acceptance of these Terms, including the version accepted and the associated account, date, and time, together with records of in-app acknowledgments and consents. You agree not to contest the authenticity of those records, that they constitute sufficient evidence of your assent and of the version of these Terms you accepted, and that your electronic acceptance has the same legal effect as a handwritten signature. If you live in Canada, you do not waive any right to contest the authenticity of those records.

Our Privacy Policy, available at couploom.com and within the App, describes how we collect, use, disclose, and retain information in connection with the Services, including your communications. Please read the Privacy Policy before using the Services. Your consent to our analysis of communications is addressed in Section 12 of these Terms.

2. Definitions

In these Terms, the following terms have the meanings given below. Other terms are defined where they first appear.

“App” means the Couploom mobile application, in each version and for each platform on which we make it available.

“App Platform” means the Apple App Store or Google Play, as applicable, through which the App is distributed and through which subscriptions are sold.

“Couploom Parties” means Couploom, Inc. and its affiliates, and each of their respective past, present, and future shareholders, members, managers, owners, equity holders, officers, directors, employees, independent contractors, agents, representatives, licensors, suppliers, service providers, insurers, successors, and assigns, in each case in their corporate and individual capacities.

“Dispute” has the meaning given in Section 29(a).

“Linked Partner” means the one other individual whose account is linked to yours under Section 11.

“Outputs” means all analysis, flags, pauses, suggested wording, chat responses, insights, weekly and monthly summaries, safety screens, and other content generated by automated means in connection with your use of the App or the Couploom website, whether or not displayed to you.

“Premium” means a paid subscription to the Services, as described in Section 14.

“Services” means the App, the Couploom website, and all related features, content, functionality, and services we make available, including all Outputs.

“Your Content” means the content you submit through the Services, including draft and sent messages, chat inputs, onboarding responses, logged events, notes, and reflections.

Section headings, the notice box, and the Contents list are for convenience only and do not affect interpretation. “Including” means “including without limitation.” “Or” is not exclusive. References to a Section include its subsections.

3. Eligibility; Adults Only

You may use the Services only if all of the following are true: (a) you are at least 18 years old and have reached the age of majority where you live (which is higher than 18 in a few U.S. states and in some Canadian provinces and territories; for Canada, see Section 34(c)); (b) you live in and are located in the United States or Canada, the only places where the Services are offered at this time, and you are not a resident of Quebec, where the Services are not offered; (c) you have the legal capacity to enter into a binding contract; (d) you are not barred from using the Services under applicable law; and (e) we have not previously suspended or terminated your account. You represent and warrant that each of these statements is true when you accept these Terms and remains true for as long as you use the Services.

The Services are strictly for adults. No one under 18 may create an account or use the Services in any way, and you may not permit anyone under 18 to use your account or your device to access the Services. Section 9 applies to any violation of this paragraph.

You agree to use the Services only for yourself, in your own name, and for your own personal, non-commercial purposes. You may create only one account. Your account is personal to you and may not be sold, transferred, shared, or accessed by anyone else. We may, but are not obligated to, take steps to verify eligibility, including age, identity, capacity, or location, and may condition continued access on satisfactory verification.

We may use technical measures to limit access to the United States and Canada. You agree not to misrepresent your location or your state, province, or territory of residence, and not to use any virtual private network, proxy, or other tool to access the Services from anywhere else or to disguise where you are. Access from outside the United States and Canada, and use by a resident of Quebec while the Services are not offered there, is unauthorized, and if you access the Services from a place where they may not lawfully be offered, you do so on your own initiative and are solely responsible for compliance with local law.

All registration information you provide must be true, accurate, and complete, and you agree to keep it current. We may decline to offer the Services to any person, and may modify eligibility criteria, to the extent permitted by law.

4. What Couploom Is — and What It Is Not

(a) The Services. Couploom is a communication-coaching and educational self-help tool for couples. Within a private messaging space shared by you and one Linked Partner, automated software analyzes the messages you draft before they are delivered. If a draft appears likely to come across as harsh, sarcastic, unclear, defensive, or escalated, the App may flag it, describe how it might be received, and offer three choices: “Help” (suggested alternative wording intended to preserve your meaning), “Edit” (revise your own words), or “Send” (deliver your original message unchanged). The Services also include a sensitivity setting that adjusts how often the App intervenes, a chat feature for private reflection and drafting help, periodic insights, weekly summaries, and cumulative monthly summaries of communication patterns. Feature availability may vary by plan, platform, and region, and may change as described in Section 22.

(b) Brief delivery pauses. When the App flags a draft message, it may briefly hold delivery for a short period scaled to the assessed intensity of the message so that you can consider the flag and your options. You always retain final control over your own words: choosing “Send” transmits your original message. Because delivery of flagged messages may be paused, and because transmission may also be delayed or fail for technical reasons, you must not use the Services for urgent or time-sensitive communications, as described in Section 8.

(c) Coaching, not therapy; no professional relationship. Couploom is an educational self-help tool, not a health-care service. The Services do not provide, advertise, or offer, and are not a substitute for, medical care, mental-health or behavioral-health care, therapy, psychotherapy, counseling, psychiatric or psychological services, diagnosis, treatment, clinical or safety assessment, or crisis intervention, and the Services are not marriage or family therapy or professional relationship counseling. The Services are automated. Outputs are generated by software. No licensed professional, clinician, therapist, or counselor conducts, participates in, reviews, approves, or supervises your use of the Services or any Output. Your use of the Services does not create a therapist-patient, physician-patient, counselor-client, coach-client, fiduciary, or any other professional, confidential, or special relationship between you and Couploom or any other person. Communications through the Services are not privileged, as described in Section 12. Couploom has no expertise in diagnosing, examining, or treating any medical, mental-health, or behavioral-health condition, and the Services are not built on, and do not draw on, any such expertise.

(d) Not a medical device; no outcomes promised. The Services are not a medical device, are not intended, designed, or implied to diagnose, treat, cure, mitigate, or prevent any disease or condition, and have not been cleared, approved, or evaluated by the U.S. Food and Drug Administration or any other regulator. We do not represent or guarantee that using the Services will improve your communication or your relationship, reduce conflict, prevent separation, or produce any other outcome, and we do not represent that the Services can identify abuse, coercion, manipulation, dishonesty, infidelity, or any mental-health, medical, or relationship condition.

(e) The Services support, and do not replace, professional help. The Services and their content are intended to support, and not to replace or substitute for, any relationship between you and a physician, therapist, counselor, or other professional, or the advice any of them gives you. Never disregard professional advice, or delay seeking it, because of anything you read or receive in the Services.

(f) Seek professional help when you need it. If you or your Linked Partner are dealing with matters such as mental-health concerns, substance use, abuse, infidelity, separation, or divorce, or any situation calling for professional judgment, consult a licensed professional. The Services cannot address those matters and must not be relied on to do so.

5. Statutory Status; Artificial-Intelligence and Non-Therapy Disclosures

Several states regulate artificial-intelligence products that touch on mental or behavioral health. The disclosures in this Section apply to all users and are made in connection with those laws and to record Couploom’s status under them.

(a) You are interacting with artificial intelligence and not a human. The Services use artificial-intelligence technology. Every flag, suggestion, chat response, insight, and summary is generated by artificial-intelligence technology and not by a human being. This disclosure is presented to you in the App before you may access the artificial-intelligence features of the Services, again at the beginning of any interaction if you have not accessed the Services within the previous seven days, and again at any time you ask or otherwise prompt the Services about whether artificial intelligence is being used. While the chat feature is on screen, the App also displays a persistent indicator that you are interacting with artificial intelligence, not a human.

(b) The Services are not therapy or psychotherapy services. Couploom does not provide, advertise, or otherwise offer therapy or psychotherapy services, including through the use of internet-based artificial intelligence. The Services are not provided to diagnose, treat, or improve any person’s mental health or behavioral health. No part of the Services is conducted by a licensed professional, and Couploom does not hold out any part of the Services as being conducted by, supervised by, or reviewed by a licensed professional.

(c) No representation of professional capability or credentials. Neither Couploom nor the Services, nor any component, feature, avatar, or embodiment of the Services, is a provider of mental or behavioral health care, a therapist, a clinical therapist, a counselor, a psychologist, a psychiatrist, a doctor, a coach in any licensed or credentialed sense, or anything similar. The Services are not capable of providing, and do not provide, professional mental or behavioral health care, and you may not interact with any feature of the Services in order to obtain professional mental or behavioral health care. The Services are self-help educational materials that provide general information and guidance about interpersonal communication, and nothing in the Services purports to offer or provide professional mental or behavioral health care.

(d) No clinical assessment; no therapeutic decisions. The Services generate automated impressions of the wording and apparent tone of text submitted through the App. Where an Output refers to how a message may be received, or describes a message or exchange as appearing tense, escalated, or the like, it is an automated impression of the text alone and is not a measurement, detection, diagnosis, or determination of any person’s emotions, feelings, mental state, or mental or behavioral health condition. The Services do not diagnose or assess any mental or behavioral health condition, do not make therapeutic decisions, and do not generate therapeutic recommendations or treatment plans. No Output is a clinical finding or determination about any person, and no Output may be relied on or presented as one.

(e) No affiliation with any licensed practice. The Services are not offered through, by, or under the supervision of any licensed clinical, counseling, therapy, or health-care practice, and are not affiliated with any such practice. Any professional license held by any individual associated with Couploom is personal to that individual, is not exercised in connection with the Services, and does not extend to, cover, or apply to the Services in any way.

(f) Availability; prohibited jurisdictions. We may restrict or decline to offer some or all of the Services, or particular features, in any jurisdiction. If the Services or any feature may not lawfully be offered where you are located, they are not offered to you and you may not use them. The Services are not offered to residents of Quebec at this time. Section 34 applies to users elsewhere in Canada.

(g) New York. If you use the chat feature in New York, the disclosure described in subsection (a) is provided at the beginning of the interaction and again at least every three hours during any continuing interaction, and the safety features described in Section 8 include a protocol for recognizing language associated with suicidal thoughts or self-harm and directing you to crisis service providers, such as the 988 Suicide & Crisis Lifeline.

(h) California. The persistent indicator described in subsection (a) serves as the clear and conspicuous notification, required where a reasonable person could otherwise be misled, that you are interacting with software and not a human. We maintain a protocol addressing suicidal ideation and self-harm in chat interactions, including the crisis referrals described in Section 8, and details of that protocol are published at couploom.com/safety. The App also displays the notice required by California law that companion chatbots may not be suitable for some minors; the Services themselves are limited to adults as Section 3 provides.

6. Artificial Intelligence; Outputs; No Reliance

(a) How Outputs are produced. Outputs are generated by artificial-intelligence and other automated technologies, including large language models operated by third-party providers. When you use the chat feature or receive any Output, you are interacting with software, not with a human being.

(b) Artificial intelligence has limits. Artificial intelligence is probabilistic and imperfect. Outputs may be inaccurate, incomplete, out of context, or inappropriate; may mischaracterize tone, intent, meaning, or emotional state; may miss context that matters; may reflect limitations or biases in the underlying technology; and may vary between users, between languages, and over time. The App may flag messages that are harmless and fail to flag messages that are hurtful, and may produce different results for similar messages. The Services analyze only the limited text submitted through the App. They cannot perceive tone of voice, facial expression, history outside the App, or anything else about your relationship, and no Output is based on a complete picture of you, your Linked Partner, or your circumstances.

(c) Outputs are automated impressions, not facts or findings. Every Output, including a flag, a suggested rewording, an insight about an interaction, and a weekly or monthly summary, is an automatically generated impression or suggestion produced by software for your private consideration. No Output is a statement of fact by Couploom; the opinion, assessment, evaluation, diagnosis, or conclusion of Couploom or of any person; or a determination that anyone did, said, meant, intended, or felt anything. You agree not to characterize, publish, or present any Output as a statement, finding, assessment, or opinion of Couploom or of any individual associated with Couploom about any person.

(d) Your words are yours. You alone decide what to send. If you accept suggested wording in whole or in part and send it, the message is your own statement, adopted and published by you, exactly as if you had composed it yourself. You are solely responsible for every message you send and for every action you take or do not take, whether or not the App flagged a message, offered a suggestion, or generated an insight or summary, and whether or not you accepted, edited, or rejected a suggestion. Before you accept, send, act on, or share any Output, you agree to evaluate it for accuracy and appropriateness for your situation, using your own judgment and, where appropriate, input from qualified professionals.

(e) Languages. Where the Services are offered in languages other than English, Output quality, flagging behavior, and safety-feature performance may differ by language and may be materially less reliable than in English. Translations of the interface or of any content are provided for convenience only. Section 36(i) governs the language of these Terms.

(f) The technology may change. We may add, remove, substitute, or reconfigure the models, providers, and technologies that generate Outputs at any time, and Outputs may change in style, behavior, or quality as a result. If we change the artificial-intelligence provider identified in our Privacy Policy, we will update the Privacy Policy before the change takes effect.

7. No Professional Advice; Your Decisions Are Yours

(a) No advice of any kind. Outputs and all other content of the Services are provided for general informational and educational purposes only. They are not medical, mental-health, behavioral-health, legal, financial, or other professional advice, and are not advice of any kind. No Output is tailored professional guidance, and nothing in the Services is a recommendation about what you should do.

(b) Significant decisions. Do not make decisions about health, safety, children or custody, separation or divorce, finances, employment, legal rights, or any other significant matter on the basis of any Output. Those decisions are yours alone, and for them you should rely on your own judgment and on qualified professionals, not on the Services.

(c) Not a record; not evidence. The Services are not a monitoring, evaluation, documentation, forensic, or record-keeping service. Outputs are not designed or suitable for use as a record, report, evaluation, or assessment of any person or relationship for any purpose, including in any legal, administrative, custody, disciplinary, employment, insurance, or other proceeding. We do not certify, authenticate, validate, or vouch for any Output or any content. You agree that you will not characterize or present any Output, in any proceeding or to any third party, as a finding, evaluation, diagnosis, or opinion of Couploom or of any individual associated with Couploom concerning any person. Nothing in this subsection restricts your right to use your own content or any Output as evidence, to make any filing, or to report any matter to a court, a law-enforcement agency, or any other authority. Section 31 governs legal process.

(d) Outputs about another person. Outputs may reference or characterize interactions involving another person, including your Linked Partner. Every such Output is an automated impression of submitted text and is not a finding, evaluation, or assessment of that person. You agree not to treat or present any Output as if it were an assessment of another person, and not to rely on any Output as a basis for a decision that could have a legal or material effect on another person, including decisions concerning custody or parenting, separation or divorce strategy, employment, housing, credit, insurance, legal claims, or medical or mental-health care. This subsection does not limit subsection (c), including its preservation of your right to make lawful use of your own content; it addresses the weight an Output can bear, which is none.

8. Not an Emergency Service; Safety Features; Urgent Communications

The Services are not designed for, and must not be used for or relied on in, an emergency or crisis of any kind. If you or anyone else may be in danger, or if you are thinking about suicide or self-harm, do not use the Services to seek help. Call 911 immediately. Call or text 988 to reach the Suicide & Crisis Lifeline in the United States or the 9-8-8 Suicide Crisis Helpline in Canada. In the United States, you can also contact the National Domestic Violence Hotline at 1-800-799-7233 (text “START” to 88788). In Canada, contact the family-violence or victim-services line for your province or territory, which the App shows based on the province or territory of residence you give us. These lines are available 24 hours a day.

Do not use the Services for urgent or time-sensitive communications. Delivery of a flagged message may be paused by design, and delivery of any message or notification may be delayed or may fail for technical or other reasons. For anything urgent, including health, safety, childcare, or logistics that matter in the moment, use the telephone or another direct channel.

(a) Automated safety features. The Services may use automated tools that attempt to recognize certain language associated with self-harm, violence, or abuse and, when triggered, may display crisis resources or other safety information. These features are automated and are provided as a convenience only. They are not monitored by any person in real time, they will not contact emergency services, any authority, or any other person on your behalf, and they cannot reliably detect danger, distress, abuse, coercion, or intent. The display or non-display of a safety screen or resource is not an assessment, determination, prediction, or warning of risk concerning any person, and means nothing about any person or situation.

(b) No duty undertaken; no reliance. We do not assume, and nothing in the Services, in these Terms, or in any Output creates, any duty to monitor communications, to detect any risk, condition, or circumstance, to intervene in any situation, to warn, notify, or protect any person, to report to any person or authority, or to summon help. The existence, operation, modification, or discontinuation of any safety feature is not an undertaking to render services for the protection of any person and is not a representation that any harm will be detected, prevented, or mitigated. You agree that you will not rely on the Services for your safety or for the safety of any other person, and that Couploom is not responsible for the conduct of any user or third party, whether occurring on or off the Services. Couploom is not obligated to contact you, your Linked Partner, or any other person on your behalf, or to respond to any content, in any circumstance.

(c) Abuse and coercive control. If you believe your Linked Partner is abusive or controlling, or if you are afraid of your Linked Partner, the Services are not an appropriate tool for that situation and must not be used in place of help. Contact the National Domestic Violence Hotline at 1-800-799-7233 (text “START” to 88788) if you are in the United States, the family-violence or victim-services line for your province or territory if you are in Canada (shown in the App), a local advocate, or law enforcement. We may, but are not obligated to, restrict features, unlink accounts, suspend or terminate accounts, or take other action where we believe in good faith that the Services are being used to harm, monitor, coerce, or control another person.

(d) Our discretion to act. We reserve the right, but have no obligation, to review, restrict, or remove content and to access, preserve, and disclose information as described in our Privacy Policy where we believe in good faith that doing so is necessary or appropriate to comply with law or legal process, to enforce these Terms, to detect or prevent fraud, security, or technical issues, or to protect the rights, property, or safety of any person. Any action or inaction under this subsection is discretionary, is not a waiver, does not create a course of dealing or any duty to act in any other instance, and does not give rise to any right or expectation on the part of any user or any other person.

(e) Third-party resources. Crisis lines and other resources referenced in the Services are operated by independent organizations that we do not control. We do not guarantee their availability, response, or quality and are not responsible for them. Contact information may change, and inclusion of a resource is not an endorsement or a representation about its suitability.

9. Child Safety

The Services are for adults only, and Couploom has zero tolerance for child sexual abuse and exploitation. You may not use the Services to create, submit, store, request, solicit, or share any content that sexualizes, exploits, or endangers anyone under 18, or to communicate with anyone under 18. We may remove content, suspend or terminate accounts, preserve information, and report to the National Center for Missing & Exploited Children, to the Canadian Centre for Child Protection through Cybertip.ca, and to law enforcement, in each case as we believe appropriate or as required by law, and we will cooperate with law-enforcement investigations concerning child safety. If we become aware that a user is under 18, we will terminate the account and delete associated data in accordance with our Privacy Policy. Nothing in this Section creates any duty to monitor, detect, or report, and Section 8(b) applies.

10. Your Account; Security

(a) Your account. You are responsible for your account and for maintaining the confidentiality of your login credentials. You agree to notify us promptly at support@couploom.com of any unauthorized use of your account or any other breach of security. You are responsible for all activity that occurs under your account, whether or not authorized by you, to the fullest extent permitted by law, and we are not liable for any loss arising from unauthorized use of your account resulting from your failure to safeguard your credentials or your device.

(b) Security. We use administrative, technical, and organizational measures described in our Privacy Policy. No system is completely secure, and we do not warrant that the Services or any information will be free from unauthorized access, interception, loss, or alteration. Protect your own device: anyone with access to your unlocked device may be able to view your account, including your private reflections and chats. You must not probe, scan, or test the vulnerability of the Services or attempt to breach any security measure without our prior written authorization. Suspected vulnerabilities should be reported to support@couploom.com.

11. Partner Linking; What Each Partner Can See

(a) Linking is mutual and voluntary. The Services connect exactly two accounts. Linking requires action by both people: one partner creates an invitation link in the App and shares it themselves, and the other must obtain the App, create their own account, accept these Terms, and accept the invitation. You may invite only a person with whom you have a genuine, consensual relationship and who you reasonably believe wishes to link with you. You may not create or link an account for another person, pressure, deceive, or coerce anyone into linking, or use the Services to monitor, track, control, or intimidate anyone. You send the invitation yourself, through a messaging or email app of your choosing; we do not send it and do not receive your partner’s contact information from you. When you share an invitation, you represent that the recipient knows it is coming and is willing to receive it.

(b) We do not verify anyone’s identity. We do not verify the identity, age, location, relationship status, or intentions of any user, including the person who accepts your invitation, and we make no representation about who any user is. You are solely responsible for confirming that the person you link with is the person you intend and for all of your dealings with that person.

(c) What stays private to you. Except as subsection (d) provides, the Services are designed so that your Linked Partner is not shown: your unsent drafts; whether your messages were flagged; the suggestions you were offered; whether you accepted, edited, or rejected a suggestion; your conversations with the chat feature; your onboarding responses; the insights and summaries generated for you; or events, notes, and reflections you log privately, unless you choose to share them.

(d) What is shared or visible to your Linked Partner. Messages you send are delivered to and visible to your Linked Partner, together with any edited or deleted marker described in subsection (h). Insights, suggestions, and weekly and monthly summaries are generated for each user individually and are shown only to that user. They may reference or characterize recent interactions between you and your Linked Partner, including the tone or context of messages your Linked Partner sent to you, and the insights and summaries generated for your Linked Partner may do the same with messages you sent. The Services do not tell your Linked Partner whether a message you sent was flagged, paused, or revised before you sent it. Section 6(c) applies to every such Output.

(e) What we cannot control. Anything visible on your Linked Partner’s device is within their control, not ours. We cannot prevent a Linked Partner from photographing, screenshotting, copying, retaining, or sharing content visible to them, and we are not responsible if they do. Do not send anything through the Services that you are unwilling for your Linked Partner to keep indefinitely, even if you later edit or delete it.

(f) As between partners; conflicting instructions. As between you and your Linked Partner, each of you owns the messages you respectively author, and the shared conversation is visible to both of you by design. Couploom does not mediate, arbitrate, or adjudicate disputes between partners regarding their communications, their data, or their relationship, and takes no position in any such dispute. Where partners give conflicting instructions, the Services operate as designed (for example, an unlink initiated by either partner takes effect for both under Section 13), and we may rely and act on instructions or actions taken through either account without liability to the other partner.

(g) Relinking. If accounts are unlinked and later relinked, whether with the same or a different person, the link starts fresh: a new shared conversation begins, and a conversation frozen under Section 13 stays frozen and read-only and is not reopened, resumed, or merged into the new link. History from a prior link is not carried forward.

(h) Editing and deleting messages. While your accounts are linked, you may edit or delete a message you sent, but not a message your Linked Partner sent. An edited message is marked as edited and a deleted message is replaced by a notice that it was deleted; both partners see the marker, and the App does not show the earlier wording or the deleted text. Editing or deleting a message changes what the App displays. It does not undo delivery: your Linked Partner may already have read, copied, or captured the original, a notification may already have displayed it, and it may already have been analyzed as Section 12 describes. The original text of an edited or deleted message may remain in our records, as the Privacy Policy describes. After unlinking, no message in the frozen conversation can be edited or deleted, as Section 13 provides.

12. Consent to Analysis of Communications; No Privilege

The Services function by analyzing communications. As a condition of using the Services, you expressly consent to Couploom and its service providers intercepting, accessing, recording, storing, processing, and analyzing, by automated means, the communications and other content you send and receive through the Services, including draft messages you compose in the App, messages exchanged with your Linked Partner, your chat conversations, your onboarding responses, and events you log, in order to provide the features described in these Terms, including pre-transmission analysis, flags, pauses, suggestions, insights, summaries, and safety features, and as further described in our Privacy Policy. You expressly consent to the transmission of that content, and of context needed to analyze it, to the third-party artificial-intelligence provider identified in our Privacy Policy, for processing to generate Outputs. You further acknowledge and consent that messages your Linked Partner sends to you are analyzed in the same way, and that your Linked Partner will have given the same consent as a condition of their own use of the Services.

Some jurisdictions require the consent of every party to a communication before it may be intercepted, recorded, or analyzed, and others require the consent of at least one party. By accepting these Terms and using the Services, you give that consent, as a party to those communications, for all communications you send and receive through the Services. You are not giving consent on behalf of your Linked Partner, who gives their own consent as a condition of their use. If you do not consent, do not use the Services; the Services cannot function without this consent. You may withdraw consent prospectively at any time by deleting your account in the App’s Settings or by writing to support@couploom.com, subject to Section 13. Consent cannot be withdrawn for processing that has already occurred.

The analysis described in this Section, and the resulting flags, pauses, and Outputs, are performed by automated systems without human review. That statement describes how Outputs are generated; it is not a representation that no person will ever access content, because we may access, preserve, and disclose information in the limited circumstances described in Section 8(d) and in the Privacy Policy. Information you submit that concerns your Linked Partner (for example in onboarding responses, logged events, or chats) is processed under the same consents and under the Privacy Policy. Do not submit information about anyone other than yourself and your Linked Partner except as Section 16 permits.

No privilege; no confidentiality of the kind a professional provides. Communications through the Services, including with the chat feature, are not protected by any therapist-patient, physician-patient, counselor-client, attorney-client, clergy-penitent, spousal, or other evidentiary privilege, and are not confidential in the way communications with a licensed professional may be. Such communications may be subject to disclosure in legal proceedings or under legal process, as described in Section 31 and in the Privacy Policy. Do not submit anything through the Services that you would be unwilling to see disclosed.

13. Unlinking; Freezing of the Shared Conversation; Deletion; No Export; Death of a User

(a) Either partner may unlink at any time. Unlinking is available to each partner independently through the App, takes effect immediately for both accounts, and does not require the consent of, or advance notice to, the other partner. When either partner unlinks, both partners are unlinked. Deleting your account also unlinks both partners.

(b) Unlinking freezes the shared conversation; it does not delete it. When partners unlink, the shared conversation history is frozen for both former partners as it stands at that moment, including any edited or deleted markers. After unlinking, neither former partner can send new messages in the frozen conversation, and neither former partner can edit or delete the frozen conversation or any part of it. Each former partner keeps read-only access to the frozen conversation in their own account for as long as that account exists: indefinitely, unless and until that partner’s own account is deleted. Because your former Linked Partner keeps this access, do not send anything through the Services that you are unwilling for your Linked Partner to keep and reread after the relationship, or the link, ends. Freezing is a product behavior, not a records, escrow, or preservation service: Couploom may still remove, restrict, or delete content as these Terms and the Privacy Policy provide, including under Sections 8(d), 19, and 23, in routine backup rotation under subsection (e), or on discontinuation of the Services, and subsection (f) applies to the frozen conversation.

(c) No editing or deleting after unlinking; no export. Section 11(h) describes editing and deleting messages while you are linked. After unlinking, neither former partner can edit or delete any message in the frozen conversation or remove any message from the other’s account. The Services do not provide a tool to download or export the shared history, before or after unlinking, and no copy will be provided to you on unlinking, account deletion, or otherwise, except as Section 31 provides for legal process or in response to a verified request under the Privacy Policy.

(d) Account deletion. You may delete your account at any time using the delete-account control in the App’s Settings. Deleting your account unlinks both partners if you are linked, and permanently deletes your account, your profile, and your private content (your unsent drafts, your chat conversations, your onboarding responses, the insights and summaries generated for you, and the events, notes, and reflections you log privately), as described in Section 9 of the Privacy Policy. Deleting your account does not delete the shared conversation from your former Linked Partner’s account. Messages you already sent remain visible to your former Linked Partner in frozen, read-only form until that partner’s own account is also deleted, and once the conversation is frozen there is no way to retract, recall, edit, or remove a message from your former Linked Partner’s copy. If you want to delete a message you sent, do it before you unlink or delete your account. Insights and summaries generated for your former Linked Partner, which may describe exchanges between you, are part of their account and are not deleted when you delete yours. When both partners’ accounts have been deleted, the shared conversation is no longer stored by the Services, subject only to subsection (e).

(e) Residual copies. Deleted content may persist for a limited period in routine backups and is deleted from those backups on a rolling schedule within 30 days. Content may also be retained where retention is required by law or by a litigation hold, and is then deleted in the ordinary course, as described in the Privacy Policy. Separately, our artificial-intelligence provider may keep content it has processed for a limited period under its own terms, and the Privacy Policy describes the limited records we keep after an account is deleted.

(f) Data is not a deliverable. The Services are a communication tool, not a storage, archival, backup, or record-keeping service. We do not guarantee that any content will be retained or available, and you agree that we have no liability for any loss, corruption, unavailability, freezing, retention, or deletion of content, including any action initiated by you or by your Linked Partner or former Linked Partner under this Section, to the fullest extent permitted by law.

(g) Death or incapacity of a user. Accounts are personal and non-transferable, and the right to use the Services ends on the death of the account holder. We may close an account upon receiving evidence of a user’s death or incapacity that we consider satisfactory in our reasonable discretion. Closure operates as an unlinking and an account deletion under this Section: the shared conversation is frozen and remains visible to the surviving former Linked Partner as subsections (b) and (d) describe, and the closed account and its private content are deleted as described in Section 9 of the Privacy Policy. Except to the extent required by applicable law, we do not provide estates, heirs, personal representatives, guardians, surviving partners, or any other person with access to a decedent’s or incapacitated user’s account, credentials, or private content, or with copies of the shared history beyond what remains visible in a surviving partner’s own account, and we have no obligation to preserve content on request.

14. Subscriptions, Free Trials, and Billing

(a) Premium. Certain features require Premium. Premium is offered on the plans and at the prices displayed at the point of purchase, in the currency of your App Platform storefront. Plans may include monthly and annual subscriptions. All purchases are made through an App Platform. We do not sell subscriptions directly; the App Platform is the merchant of record for your purchase; and we do not receive or store your payment-card details. The App Platform account holder who makes the purchase controls the subscription, including cancellation.

(b) Automatic renewal. Your subscription automatically renews at the end of each billing period, and the payment method on file with your App Platform will be charged the then-current price for your plan, until you cancel. To avoid being charged for the next period, you must cancel at least 24 hours before the current period ends, using your App Platform’s subscription settings (for Apple: open Settings, tap your name, then tap Subscriptions; for Google Play: open the Play Store, tap your profile, then Payments and subscriptions, then Subscriptions). Deleting the App or your account does not cancel your subscription. If you live in Canada, Section 34(e)(iii) governs when your cancellation takes effect and what happens if a renewal charge is processed after you cancel.

(c) Free trial. New subscribers may be offered a free trial of the length displayed at the point of purchase. Unless you cancel at least 24 hours before the trial ends, the trial converts automatically to a paid subscription and your App Platform payment method will be charged. If you live in Canada, Section 34(e)(iii) applies to the end of a free trial as it applies to a renewal date. Free trials are limited to one per person, and we may withdraw or modify trial offers at any time for new enrollments.

(d) One subscription covers both Linked Partners. Premium purchased by either partner provides Premium access to both accounts while they remain linked, up to a maximum of two linked accounts. If the purchasing partner cancels, both partners retain Premium until the end of the paid period, after which both accounts revert to the App’s then-current free tier: Premium features are disabled, content already generated is not deleted and remains available as the App provides, and the features available without Premium are those shown in the App, which may change as described in Section 22. Either partner may purchase a new subscription to restore Premium. As between partners, we have no obligation to apportion, refund, credit, or transfer any subscription or payment, and we are not responsible for any arrangement between partners regarding who pays. Unlinking is governed by Section 13 regardless of subscription status.

(e) Refunds. Except where required by applicable law or provided under the applicable App Platform’s policies, payments are final and non-refundable, and we do not provide refunds or credits for partially used periods. Cancellation stops future renewals but does not refund prior charges. Refund requests for Apple purchases must be directed to Apple, and for Google Play purchases to Google, under their respective policies. If a subscriber dies during a paid period, we will, on request of the estate or personal representative with reasonable documentation, refund or facilitate the refund of the unused portion of that period.

(f) Price changes; taxes; promotions. We may change subscription prices. Price changes take effect no earlier than your next renewal, and we will provide notice in accordance with applicable law and App Platform requirements before a change applies to you; if you do not agree, cancel before the change takes effect. Prices may be inclusive or exclusive of taxes depending on your App Platform and location, and you are responsible for any applicable taxes. Promotional pricing, offer codes, and discounts are discretionary, may be limited or withdrawn for new enrollments, and have no cash value.

(g) Billing disputes; chargebacks. If you believe a charge is in error, contact your App Platform and, if you wish, us at support@couploom.com. If a charge is reversed or charged back while you retain Premium access for the corresponding period, we may suspend or downgrade Premium pending resolution. Nothing in this subsection limits your right to pursue a good-faith billing dispute or any right you have under applicable law.

(h) Canada. If you live in Canada, Section 34(e) and (f) supplement this Section and control over it where they conflict.

15. Your Content; Licenses; Outputs

(a) You own Your Content. As between you and Couploom, you own Your Content. These Terms do not transfer ownership of Your Content to us.

(b) Your license to us. So that we can operate the Services, you grant Couploom a limited, non-exclusive, worldwide, royalty-free license, with the right to sublicense solely to service providers acting on our behalf, to host, store, reproduce, transmit, process, analyze, and display Your Content, and to create Outputs from it, solely for the following purposes: (i) providing and operating the Services, for example storing your messages, delivering them to your Linked Partner, and generating flags, suggested wording, insights, and summaries; (ii) securing the Services and enforcing these Terms, for example investigating a report of abuse; (iii) providing support you request, for example reviewing an error you report to us; (iv) complying with law and legal process; and (v) improving the Services in the limited manner described in Section 6(c) of the Privacy Policy, for example measuring how often suggestions are accepted. Display is limited to you and, where a feature is designed to share particular content, your Linked Partner. This license is for those purposes only, and it ends as to any item of Your Content when that item is deleted from the Services, except for the limited residual retention described in Section 13(e) and the Privacy Policy, the retention of the original text of edited or deleted messages described in the Privacy Policy, and de-identified or aggregated information as described in subsection (c). Deleting your account does not end the license as to messages that remain in your former Linked Partner’s frozen conversation under Section 13; the license ends as to those messages when they are deleted.

(c) De-identified and aggregated information. We may create and use information that has been de-identified or aggregated so that it does not identify you or your Linked Partner, for purposes such as analytics, service improvement, and research, as described in the Privacy Policy. We will not attempt to re-identify that information except as permitted by law to test the effectiveness of de-identification.

(d) Outputs. As between you and Couploom, Couploom owns the Outputs. We grant you a personal, non-exclusive, non-transferable, revocable license to use Outputs for your own personal, non-commercial purposes in connection with the Services. Outputs are generated by automated systems and may be similar or identical to outputs generated for other users; no exclusivity is granted. Sections 6 and 7 govern the nature and limits of Outputs. Suggested wording you include in a message you send becomes part of Your Content when you send it, and nothing in this subsection limits the uses of Outputs that Section 7(c) preserves.

(e) Feedback. If you send us questions, comments, suggestions, ideas, testimonials, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, transferable license to use and exploit that feedback for any purpose without restriction, acknowledgment, or compensation, except that we will not use your name, likeness, or voice in advertising without obtaining any permission the law requires, and if we publish a testimonial you give us we will not alter it in a way that changes its meaning. Do not send us feedback that is confidential or for which you expect payment.

(f) Your responsibilities for Your Content. You represent and warrant that you have all rights necessary to submit Your Content and to grant the license in subsection (b), and that Your Content, and our use of it as permitted by these Terms, does not and will not violate any law or infringe or misappropriate the rights of any person, including privacy, publicity, and intellectual-property rights. Do not submit another person’s private information or communications without lawful authority. You, and not Couploom, are solely responsible for Your Content, and we have no obligation to monitor, review, screen, or retain it.

16. Acceptable Use

You agree that you will not, and will not attempt to or assist, encourage, or enable anyone else to:

• use the Services in violation of any applicable law or regulation, or for any unlawful, fraudulent, or deceptive purpose;

• use the Services to harass, threaten, abuse, defame, stalk, surveil, monitor, coerce, or intimidate any person, including your Linked Partner, or to link with any person without their genuine, informed consent;

• use the Services, or any Output, including the “Help” feature, to compose, refine, translate, or disguise content intended to harass, threaten, deceive, manipulate, or harm any person;

• use the Services if you are under 18, permit anyone under 18 to use your account, or violate Section 9;

• impersonate any person, misrepresent your identity, age, location, capacity, or affiliation, or create or operate an account for anyone other than yourself;

• use the Services, or any Output, as a substitute for professional medical, mental-health, legal, or other advice, or for emergency, safety, or crisis response, or represent any Output as the statement, assessment, diagnosis, or advice of Couploom, of any individual associated with Couploom, or of any professional;

• submit the private communications or personal information of any person other than yourself and your Linked Partner without lawful authority, or record, intercept, or analyze anyone’s communications in violation of law;

• manipulate or attempt to manipulate the artificial-intelligence features, including by prompt injection or jailbreaking, attempt to extract system prompts, training data, model weights, or parameters, or induce the Services to generate content that violates these Terms;

• upload or transmit viruses, malware, or other harmful code, or interfere with, disrupt, or impose an undue burden on the Services or connected networks;

• circumvent, disable, or interfere with security-related or access-control features of the Services, or probe, scan, or test the vulnerability of the Services without our prior written authorization;

• access the Services by automated means, including bots, scripts, or scrapers, or systematically retrieve data or content from the Services to create or compile a collection, database, or dataset;

• use the Services or any Output to develop, train, improve, evaluate, or benchmark any artificial-intelligence model or any product or service that competes with the Services;

• copy, modify, translate, adapt, frame, mirror, or create derivative works of the Services, or reverse engineer, decompile, or disassemble the Services, except to the extent applicable law permits notwithstanding this restriction;

• sell, resell, rent, lease, sublicense, distribute, or otherwise commercialize the Services or any Output, use the Services to provide coaching, counseling, or similar services to any third party, or use the Services for the benefit of anyone other than you and your Linked Partner;

• remove, obscure, or alter any proprietary or legal notice on or in the Services; or

• use the Services in violation of United States or Canadian export-control or sanctions laws.

We may investigate suspected violations of this Section, may suspend or terminate accounts under Section 23, and may refer conduct to law enforcement where we believe in good faith that it is appropriate. We may, but are not required to, act on any report or apparent violation. Our decision to act or not to act in any instance is discretionary, is not a waiver, does not create a course of dealing, and creates no duty to you or to any other person.

17. Communications from Us; Text Messages

We may send you service communications, such as notices about your account, security, consents, changes to the Services or these Terms, and responses to your requests, through the App, by push notification, or by email, at any time as part of operating the Services. You can control push notifications in your device settings. We send marketing messages only with the consent that applicable law requires; each marketing message identifies us and tells you how to unsubscribe, and you may opt out of marketing communications at any time by following those instructions or by writing to support@couploom.com. We honor opt-outs promptly and in any event within ten business days. Service communications are not optional while you have an account.

If you sign in with a phone number, we send a text message with a one-time code to that number when you request it. Message and data rates may apply and are set by carriers, which are not responsible for delayed or undelivered messages. Partner invitations are not sent by us: you share your invitation link yourself, from your own device, through whatever app you choose. We do not guarantee that any message, push notification, insight, or summary will be sent, delivered, displayed, or seen, and you must not rely on receiving any notification.

18. Our Intellectual Property

The Services, including the App, software, models, algorithms, prompts, interfaces, designs, text, graphics, and all other content we provide other than Your Content, together with the “Couploom” name, logo, and other trademarks and service marks (the “Marks”), are owned by Couploom or its licensors and are protected by intellectual-property and other laws. Subject to your compliance with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the App on devices you own or control and to access and use the Services, solely for your own personal, non-commercial use. We reserve all rights not expressly granted, and no license is granted by implication, estoppel, or otherwise. You may not use the Marks without our prior written permission. The App may include third-party and open-source components licensed under their own terms, which govern those components.

19. Intellectual-Property Complaints

We respect intellectual-property rights. If you believe content on the Services infringes your copyright, send a notice containing the information described in 17 U.S.C. § 512(c)(3) to our designated agent: Natalie Wiseman, Copyright Agent, Couploom, Inc., c/o Topkin Law, P.L., 1166 W. Newport Center Drive, Suite 309, Deerfield Beach, Florida 33442, or by email to support@couploom.com, Attn: Copyright Agent. We will respond to valid notices, which may include removing or disabling access to the identified material, and we will terminate the accounts of repeat infringers in appropriate circumstances. If you believe material you submitted was removed in error, you may send a counter-notice meeting the requirements of 17 U.S.C. § 512(g)(3) to the same address.

If you are in Canada, you may also send a notice of claimed infringement under the notice-and-notice provisions of the Copyright Act (Canada) to the same address. We will forward a notice that meets the Act’s requirements to the user concerned and keep the records the Act requires. We are not required to forward, and will not forward, a notice that does not comply with the Act, including one that contains an offer to settle or a demand for payment or personal information.

20. Third-Party Services; Artificial-Intelligence Providers

The Services depend on and interoperate with services provided by third parties, including the App Platforms, device operating systems, carriers, hosting and infrastructure providers, and third-party artificial-intelligence providers whose technology helps generate Outputs. Those third parties are identified, where required, in our Privacy Policy. We may add, remove, or substitute third-party providers, including artificial-intelligence providers, at any time, subject to Section 6(f).

Your use of any third-party service is governed by that third party’s own terms and privacy policy. We are not responsible for third-party services, for their availability, performance, security, or continuity, or for their acts or omissions, and you have no right or remedy against any third-party provider under these Terms. The Services may contain links to third-party resources, including crisis-support organizations; links are provided for convenience, are not endorsements, and we are not responsible for third-party resources.

21. Additional Terms — Apple App Store and Google Play

(a) Application of this Section. This Section applies to the extent you access the App through an App Platform and supplements the rest of these Terms. If anything in this Section conflicts with the rest of these Terms, this Section controls for App Platform purposes only. References in this Section to Apple and to Google include the Apple and Google entities that operate the App Store and Google Play for the storefront from which you obtained the App.

(b) Relationship with Apple. These Terms are between you and Couploom only, and not with Apple Inc. (“Apple”). Couploom, not Apple, is solely responsible for the App and its content. Your license to use the App obtained from the Apple App Store is limited to a non-transferable license to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

(c) Maintenance, support, and warranty (Apple). Couploom, not Apple, is solely responsible for providing any maintenance and support services with respect to the App; Apple has no obligation to furnish any maintenance or support. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App, if any, to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Couploom’s sole responsibility, subject to these Terms.

(d) Claims (Apple). Couploom, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including: (i) product-liability claims; (ii) any claim that the App fails to conform to applicable legal or regulatory requirements; (iii) claims arising under consumer-protection, privacy, or similar legislation; and (iv) claims that the App infringes a third party’s intellectual-property rights, for which Couploom, not Apple, is solely responsible for the investigation, defense, settlement, and discharge.

(e) Legal compliance. You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

(f) Third-party beneficiary; third-party terms. You and Couploom acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to your license to the App, and that upon your acceptance of these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary. You must comply with applicable third-party terms of agreement when using the App, for example your wireless data service agreement.

(g) Google Play. If you obtained the App from Google Play, then in addition to the foregoing principles as applied to Google: these Terms are between you and Couploom only, and Google LLC (“Google”) is not a party; your use of the App must comply with the Google Play Terms of Service; Google is not responsible for the App or these Terms and has no obligation to provide maintenance or support for the App; and Google is a third-party beneficiary of these Terms solely as they relate to your license to the App obtained from Google Play, with the right to enforce them as such.

(h) Contact. Questions, complaints, or claims with respect to the App should be directed to Couploom, Inc., c/o Topkin Law, P.L., 1166 W. Newport Center Drive, Suite 309, Deerfield Beach, Florida 33442; support@couploom.com; telephone (786) 273-7090.

22. Changes to the Services and to These Terms; Beta Features

(a) Changes to the Services. The Services will evolve. We may add, change, suspend, or remove features, and may modify or discontinue all or part of the Services, at any time. Where a change materially and adversely affects paid features of an active subscription, we will use reasonable efforts to notify you in advance, and your remedy is to cancel under Section 14. We have no obligation to maintain, support, or update the Services or to retain any feature, and we have no liability for any modification, suspension, or discontinuance, to the fullest extent permitted by law. If you live in Canada, Section 34(e)(vii) also applies.

(b) Beta features. Features identified as beta, preview, experimental, or similar are offered for evaluation, may be unreliable or incomplete, may change or be withdrawn at any time without notice, may be subject to additional in-app terms, and are provided as-is and as-available to the maximum extent permitted by law.

(c) Changes to these Terms. We may revise these Terms from time to time. The provisions we may change include, without limitation, the description of the Services and of Premium plans, features, and pricing (Sections 4 and 14), eligibility (Section 3), acceptable use (Section 16), the third-party providers we use (Section 20), and the dispute-resolution provisions (Section 29), subject to Section 29(m). We will not change a provision concerning cancellation, refunds, or renewal in a way that increases your obligations or reduces ours for a period you have already paid for. The current version will always be available in the App and at couploom.com with its effective date. If a change is material, we will give you at least 30 days’ advance notice through the App, by email, or both, before it takes effect; the notice will describe the change and, where the law requires, include the text of the revised provision and tell you of any right you have to cancel. By continuing to use the Services after revised Terms take effect, you accept them; if you do not agree, stop using the Services, cancel any subscription under Section 14, and delete your account before the effective date. Changes to Section 29 are further limited by Section 29(m), and for Canadian users Section 34(f) applies.

23. Suspension; Termination; Survival

(a) By you. You may stop using the Services at any time and may delete your account at any time using the delete-account control in the App’s Settings. Deleting your account unlinks both partners, freezes the shared conversation as described in Section 13, and deletes your account and private content as described in Section 13 and the Privacy Policy. Deleting the App or your account does not cancel an active subscription; cancel through your App Platform under Section 14(b).

(b) By us. We may suspend, restrict, or terminate your access to all or part of the Services, or your account, if we believe in good faith that: (i) you have violated these Terms; (ii) your use creates risk of harm to any person, to other users, to us, or to third parties, or possible legal exposure for us; (iii) suspension or termination is required by law or by an App Platform; or (iv) we are discontinuing the Services. Where practicable and lawful we will provide notice and, for curable violations, an opportunity to cure; we may act without notice where we believe in good faith that immediate action is required. We are not liable for any suspension, restriction, or termination taken in good faith under this Section, to the fullest extent permitted by law.

(c) Effect of termination. Upon termination or expiration of these Terms as to you: your license to use the Services ends; you must stop using the Services; unlinking and deletion occur as described in Section 13 and the Privacy Policy; and amounts already paid are not refunded except as provided in Section 14(e).

(d) Survival. Sections 2, 4 through 9, 12, 13, 15 through 21, and 23 through 37 survive termination or expiration of these Terms, together with any other provision that by its nature should survive.

24. Acknowledgments; Assumption of Risk; Release

(a) Acknowledgments. You acknowledge and agree to each of the following, each of which is material to Couploom’s willingness to provide the Services to you, each of which you have had a full opportunity to read and consider before accepting, and as to each of which you have had the opportunity to consult an attorney of your own choosing:

(i) the Services are an automated, educational self-help tool. They are not therapy, psychotherapy, counseling, health care, or a crisis or safety service, no licensed professional conducts or supervises them, and no professional relationship exists between you and Couploom or any individual associated with Couploom;

(ii) Outputs are generated by artificial intelligence, may be wrong, incomplete, or upsetting, and are automated impressions and suggestions rather than facts, findings, advice, diagnoses, or assessments of any person;

(iii) you alone are responsible for every message you send, including messages that adopt suggested wording, and for your decisions and conduct;

(iv) the Services may pause or delay delivery of flagged messages by design, delivery of messages and notifications is not guaranteed, and the Services must not be used for urgent, time-sensitive, emergency, or safety-related communications;

(v) relationship communication is personal and can be emotionally difficult, and insights and summaries may surface patterns or characterizations that you find distressing or with which you disagree;

(vi) the Services cannot assess safety, abuse, coercion, manipulation, or honesty, and do not diagnose or determine any person’s mental or behavioral health condition; any Output describing tone or how a message may be received is an automated impression of text, not a finding about a person; and the display or non-display of any flag, insight, or safety resource means nothing about any person or situation;

(vii) Couploom has undertaken no duty to monitor, detect, warn, intervene, report, or protect, and you will not rely on the Services for your safety or anyone else’s;

(viii) your Linked Partner is an independent person whose statements, conduct, and decisions are theirs alone and outside our control, and we do not verify any user’s identity, age, location, or intentions;

(ix) using the Services may not improve, and cannot be guaranteed to preserve, any relationship, which may change or end for reasons unrelated to the Services;

(x) editing or deleting a message you sent changes what the App displays but does not undo its delivery, and your Linked Partner may already have seen, copied, or captured it; unlinking by either partner freezes the shared conversation for both former partners, after which no message in it can be edited or deleted; your former Linked Partner keeps read-only access to the frozen conversation for as long as their account exists; there is no export tool; and deleting your account removes your account and private content but does not remove messages you already sent from your former Linked Partner’s frozen conversation, subject only to the limited residual retention described in Section 13(e);

(xi) anything visible on your Linked Partner’s device is within their control, including the ability to screenshot, retain, or share it;

(xii) communications through the Services are not privileged or professionally confidential and may be subject to legal process;

(xiii) the Services depend on third-party technology, including third-party artificial-intelligence providers and the App Platforms, whose availability and performance we do not control; and

(xiv) your agreement is with Couploom, Inc. alone, and no individual owner, shareholder, director, officer, employee, or contractor of Couploom has any personal liability to you, as provided in Section 27.

(b) Assumption of risk. To the fullest extent permitted by applicable law, you knowingly, voluntarily, and expressly assume all risks arising out of or relating to your use of the Services, including all of the risks described or referred to in this Section 24 and elsewhere in these Terms, whether or not those risks are foreseeable and whether or not they arise in whole or in part from the negligence of any Couploom Party.

(c) Release. To the fullest extent permitted by applicable law, you release, waive, discharge, and covenant not to sue the Couploom Parties from and for all claims, demands, damages, losses, liabilities, and causes of action of every kind, whether known or unknown, arising out of or relating to: (i) the acts, omissions, statements, or conduct of any user of the Services, including your Linked Partner or former Linked Partner; (ii) your reliance on, or any decision made or action taken or not taken because of, any Output; (iii) the content, characterizations, accuracy, timing, or effects of any Output, including any Output visible to your Linked Partner; (iv) any pause, delay, interruption, non-delivery, or failure in transmitting, generating, or displaying any message, notification, insight, summary, or safety resource; (v) any edit, deletion, loss, or unavailability of content under Section 11(h) or Section 13, including an edit, deletion, or unlinking initiated by your Linked Partner; or (vi) the state, course, or outcome of any relationship, including conflict, separation, dissolution, or emotional distress.

You intend this release to be as broad as the law allows, and you specifically and expressly intend it to release the Couploom Parties from liability arising out of or resulting from their own negligence or negligent acts or omissions, including any claim that a Couploom Party was negligent in designing, developing, testing, configuring, operating, maintaining, or discontinuing the Services or any feature of them. This release does not extend to any liability that cannot lawfully be released, including liability arising from a released party’s own gross negligence, willful misconduct, or fraud, and does not affect any right or remedy that cannot be waived under the law of your state, province, or territory of residence.

(d) Who is bound. The assumption of risk in subsection (b), the release in subsection (c), and Sections 25 through 30 bind you and, to the fullest extent permitted by applicable law, your heirs, executors, administrators, personal representatives, successors, and assigns, and any person asserting a claim through you, derivatively from you, or on your behalf, including any claim for loss of consortium, emotional distress, or other harm that depends on or arises out of harm to you. You represent that you are entering into these Terms for yourself only and not on behalf of any other person.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

25. Disclaimers of Warranties

To the fullest extent permitted by applicable law, the Services and all Outputs are provided “as is” and “as available,” with all faults and without warranties of any kind. The Couploom Parties disclaim all warranties and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, workmanlike effort, system integration, and non-infringement, and any warranties arising out of course of dealing, course of performance, usage, or trade.

Without limiting the foregoing, the Couploom Parties do not warrant or represent that: the Services will meet your requirements or expectations; the Services will be uninterrupted, timely, secure, or error-free, or that defects will be corrected; any Output will be accurate, complete, reliable, current, appropriate, or free of error; the flagging or non-flagging of any message means anything about that message, its sender, or its recipient; any sensitivity setting is suitable for you; any safety or detection feature will identify, prevent, warn of, or mitigate any risk or harm, in any language; any message, notification, insight, or summary will be sent, delivered, displayed, or seen, or will be delivered at any particular time; any translation or non-English Output will be accurate; any content will be retained, preserved, or available; or use of the Services will produce any particular result or outcome for you, for your Linked Partner, or for your relationship.

No advice or information, whether oral or written, obtained from Couploom or through the Services creates any warranty not expressly made in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, any warranty that cannot be excluded is limited in duration to the minimum period permitted by applicable law, and the remedies available to you are limited to the minimum extent permitted.

26. Limitation of Liability; Exclusive Remedy

To the fullest extent permitted by applicable law, in no event will any Couploom Party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business opportunity, or data, or for the cost of substitute services, or for any damages for emotional distress, mental anguish, or psychological injury, loss of consortium, or harm to, interference with, or the ending of any relationship, arising out of or relating to these Terms, the Services, or any Output, under any theory of liability, whether in contract, warranty, tort including negligence, strict liability, statute, or otherwise, even if a Couploom Party has been advised of the possibility of such damages and even if a limited remedy is found to have failed of its essential purpose.

To the fullest extent permitted by applicable law, the total aggregate liability of the Couploom Parties for all claims arising out of or relating to these Terms, the Services, or any Output will not exceed the greater of (a) the total amounts you paid for the Services in the twelve months immediately preceding the event giving rise to the claim, and (b) five hundred U.S. dollars (US$500). The existence of more than one claim, or of claims against more than one Couploom Party, will not enlarge this limit.

The exclusions and limitations in Sections 24 through 27 apply even if you have been advised of the possibility of the damages in question, are fundamental elements of the bargain between you and Couploom, and reflect a reasonable allocation of risk in light of the price of the Services; the Services would not be provided on these economic terms without them. To the fullest extent permitted by applicable law, your sole and exclusive remedy for any dissatisfaction with the Services is to stop using them, cancel any subscription, and delete your account.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability arising from a Couploom Party’s own gross negligence, willful misconduct, or fraud, and nothing in these Terms affects any consumer right or remedy that cannot be waived under the law of your state, province, or territory of residence. If you live in Canada, Section 34(d) also applies to this Section. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you. If you are a New Jersey resident, the provisions of these Terms, including Sections 24 through 28, are intended to apply only to the maximum extent permitted by New Jersey law, and no provision of these Terms applies to you to the extent it is unenforceable under New Jersey law.

27. Couploom Parties; No Personal Liability of Individuals

(a) Your agreement is with the company. Your agreement is with Couploom, Inc., a Florida corporation. The Services are provided by the company. Any obligation, representation, undertaking, or liability arising out of or relating to these Terms, the Services, or any Output is solely that of Couploom, Inc.

(b) No personal liability. To the fullest extent permitted by applicable law, no individual shareholder, member, manager, owner, equity holder, officer, director, founder, employee, independent contractor, agent, or representative of Couploom, Inc. has any personal liability to you of any kind arising out of or relating to these Terms, the Services, or any Output, whether in contract, tort including negligence, statute, or otherwise, and whether arising from that individual’s conduct in that capacity or from the conduct of the company. You agree that your sole and exclusive recourse is against Couploom, Inc. and its assets, and you release each such individual to the fullest extent permitted by applicable law, including with respect to claims arising from their own negligence in that capacity.

(c) Covenant not to sue individuals. To the fullest extent permitted by applicable law, you covenant and agree not to commence, prosecute, join, fund, or voluntarily assist any claim, action, arbitration, or proceeding of any kind against any individual described in subsection (b) arising out of or relating to these Terms, the Services, or any Output. If you bring any such proceeding, the individual may enforce this Section directly, and Section 28 applies. Nothing in this subsection restricts you from responding to lawful process, from testifying truthfully, from communicating with or filing a complaint with any court, law-enforcement agency, regulator, or other government authority, or from participating in any government investigation or proceeding, and nothing in it requires you to withhold information from any such authority.

(d) No alter ego; no veil piercing. You acknowledge and agree that Couploom, Inc. is a validly formed corporation, that it is a separate legal person from its owners and personnel, that you have not relied on the personal assets, credit, or credentials of any individual in deciding to use the Services, and that you will not assert, in any forum, any theory of alter ego, piercing the corporate veil, single business enterprise, mere instrumentality, or similar theory seeking to impose the company’s obligations on any individual.

(e) The protections extend to individuals. Every disclaimer, exclusion, limitation, release, assumption of risk, covenant, waiver, and dispute-resolution provision in these Terms that benefits Couploom applies equally and in full to each Couploom Party, including each individual described in subsection (b), in each case in both their corporate and individual capacities. Each Couploom Party may invoke and enforce Sections 24 through 30 as fully as Couploom, Inc., including the right to compel arbitration and to enforce the class-action and jury-trial waivers in Section 29.

(f) Third-party beneficiaries. The Couploom Parties are intended third-party beneficiaries of these Terms with the right to enforce them directly, and this Section and Sections 24 through 30 are expressly intended for their benefit. No consent of any Couploom Party is required to amend these Terms.

(g) Savings. Nothing in this Section purports to limit or release any liability that cannot lawfully be limited or released, including liability for an individual’s own fraud, willful misconduct, gross negligence, or criminal conduct, or any liability imposed on an individual directly by statute. This Section does not modify any right you have against Couploom, Inc. itself.

28. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Couploom Parties from and against any claims, demands, actions, proceedings, damages, losses, liabilities, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees and costs at trial and on appeal, arising out of or relating to: (a) Your Content; (b) your breach or alleged breach of these Terms; (c) your violation of any law or of the rights of any person; (d) your misuse of the Services; (e) any claim brought by your Linked Partner or former Linked Partner, or by any person whose information you submitted, arising out of your conduct, your messages or other content, or your use of the Services; or (f) your breach of the covenant not to sue in Section 27(c).

This indemnity applies to claims arising in whole or in part from the negligence of a Couploom Party, and you and Couploom expressly intend that it does so; it does not apply to liability arising from a Couploom Party’s own gross negligence, willful misconduct, or fraud. If you live in Canada, Section 34(d) limits this paragraph. We may, at our own expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with that defense. You may not settle any such matter in a manner that imposes any obligation, payment, or admission on a Couploom Party without our prior written consent. We will use reasonable efforts to notify you of any claim subject to this Section on becoming aware of it, and failure to do so does not relieve you of your obligations except to the extent you are materially prejudiced.

29. Dispute Resolution — Arbitration Agreement; Class Action and Jury Trial Waivers

Please read this Section carefully. It requires you and Couploom to resolve disputes through binding individual arbitration rather than in court, and it waives your right to a jury trial and your right to participate in a class action. You may opt out as described in subsection (c).

If you live in Canada, this Section does not apply to you and does not form part of your agreement with Couploom. Section 34(g) governs Disputes with Canadian users.

(a) Scope. You and Couploom agree that any dispute, claim, or controversy between you and any Couploom Party arising out of or relating to these Terms, the Privacy Policy, the Services, any Output, your account, any communication or marketing concerning the Services, or the relationship between you and any Couploom Party, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after your use of the Services (each, a “Dispute”), will be resolved exclusively through the process described in this Section, except as expressly provided otherwise. This Section is governed by the Federal Arbitration Act, evidences a transaction involving interstate commerce, applies to claims against individual Couploom Parties under Section 27, applies to any person asserting a Dispute through you or derivatively from you as described in Section 24(d), and survives termination of these Terms, of your account, and of the Services.

(b) Informal resolution first (required). Before initiating arbitration or any court proceeding other than under subsections (d) or (e), the party asserting the Dispute must send the other an individualized written notice (a “Dispute Notice”) and attempt in good faith to resolve the Dispute informally for at least 60 days. Your Dispute Notice must be sent to the address in Section 32 and must include your name, the email address associated with your account or, if your account has none, an email address at which you agree to receive communications concerning the Dispute, the name and contact information of your counsel if any, a description of the Dispute, and the specific relief you seek, and it must be personally signed by you. Couploom’s Dispute Notice to you will be sent to the email address associated with your account or, if your account has none, by text message to the phone number associated with your account directing you to a notice within the App, and will include comparable information. If either party requests, the parties will participate in an individualized telephone or video conference to discuss the Dispute in good faith, in which you and a Couploom representative must personally participate; counsel for each party may also attend. Completion of this process is a condition precedent to initiating arbitration or litigation, the arbitration provider shall not administer a Dispute for which it has not been completed, and either party may seek a stay or dismissal of any proceeding commenced without compliance. All applicable statutes of limitations and filing-fee deadlines are tolled while the parties engage in this process.

(c) Your right to opt out. You may opt out of this arbitration agreement, including the class waiver as applied in arbitration, by sending written notice to the address in Section 32 or by email to legal@couploom.com within 60 days after you first accept these Terms. Your notice must include your name, the email address or phone number associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms or your ability to use the Services, and we will not retaliate in any way. If you do not opt out within 60 days, this arbitration agreement is binding, and it continues to apply notwithstanding later versions of these Terms unless you and Couploom agree otherwise or subsection (m) provides otherwise.

(d) Small claims. Either party may bring an individual claim in small-claims court in your county of residence or in Miami-Dade County, Florida, if the claim qualifies, so long as the matter remains in that court and advances only on an individual, non-class, non-representative basis. If a small-claims case is removed, transferred, or appealed to a court of general jurisdiction, either party may then require arbitration of the claim under this Section.

(e) Equitable relief. Either party may seek temporary, preliminary, or other emergency equitable relief from a court described in Section 30 to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property rights or unauthorized access to or abuse of the Services, pending arbitration of the underlying Dispute on the merits.

(f) The arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as in effect when the arbitration is commenced (together, the “AAA Rules”), as modified by this Section. The AAA Rules and filing instructions are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration consistently with this Section, the parties will select an alternative administrator, and if they cannot agree, a court will appoint one under 9 U.S.C. § 5. There will be one arbitrator. The arbitration will be conducted in English and, at your election, will take place in the county where you reside, by videoconference, or on the basis of written submissions where the AAA Rules permit. The arbitrator must follow applicable law and these Terms, may award on an individual basis any relief a court could award to the individual party, including individualized injunctive or declaratory relief but only to the extent necessary to provide relief warranted by that party’s individual claim, and on request of either party will issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction.

(g) Fees and costs. Payment of AAA filing, administrative, and arbitrator fees will be governed by the AAA Rules, including the consumer fee schedules. Each party bears its own attorneys’ fees and costs unless applicable law or the AAA Rules provide otherwise. Nothing in this Section limits an award of fees, costs, or sanctions available under applicable law, including where a claim or defense is determined to be frivolous or asserted for an improper purpose. In addition, if you are an individual consumer: upon your written request with proof of payment, Couploom will reimburse your initial AAA filing fee up to five hundred U.S. dollars, and Couploom will pay the arbitrator’s fees for the first two days of any evidentiary hearing. This undertaking does not apply to any claim the arbitrator determines to be frivolous or brought for an improper purpose, and it does not apply to any demand that is part of a Mass Filing governed by subsection (k), for which filing, administrative, and arbitrator fees are governed by the AAA’s Mass Arbitration Supplementary Rules and fee schedules.

(h) Who decides what. The arbitrator has exclusive authority to resolve all Disputes, including threshold disputes about the interpretation, applicability, enforceability, unconscionability, or formation of this arbitration agreement, except that a court of competent jurisdiction will decide (i) the enforceability of the class waiver in subsection (i), (ii) the enforceability of subsection (k), and (iii) any request to enforce, stay, or dismiss under subsection (b).

(i) Class action waiver. You and Couploom each agree that any Dispute will be brought and resolved on an individual basis only, and each waives the right to bring, join, fund, or participate in any class, collective, consolidated, coordinated, private attorney general, or other representative proceeding, in any forum. The arbitrator may not consolidate more than one person’s claims, may not preside over any form of class, collective, or representative proceeding, and may not award relief for or against, or affecting, anyone other than the individual parties, except as subsection (f) permits for individualized relief. If applicable law does not permit waiver of the right to seek public injunctive relief as to a particular claim, then that request for public injunctive relief, and only that request, must be pursued in a court described in Section 30 and will be stayed pending arbitration of all arbitrable claims and issues.

(j) Jury trial waiver. To the extent any Dispute proceeds in court rather than in arbitration for any reason, you and Couploom each knowingly, voluntarily, and irrevocably waive, to the fullest extent permitted by law, the right to a trial by jury.

(k) Coordinated (mass) filings. If 25 or more similar arbitration demands are filed against or on behalf of the same party or related parties, with the same or coordinated counsel, within a reasonably proximate period (a “Mass Filing”), then in addition to the requirements above: (i) the AAA’s Mass Arbitration Supplementary Rules and applicable fee schedules will apply, including appointment of a process arbitrator to resolve administrative and threshold procedural disputes as those rules provide; (ii) each claimant’s compliance with subsection (b), including a personally signed Dispute Notice, is an individual condition precedent to that claimant’s demand; (iii) before merits hearings proceed, the parties will participate in a single global mediation session administered by the AAA, with the mediator’s fees paid as the AAA’s consumer schedules provide; (iv) to promote efficiency, the parties will cooperate in good faith regarding staging or batching of demands for administration and scheduling as the AAA Rules and the process arbitrator permit, provided that each demand is decided on its individual merits; and (v) all applicable statutes of limitations are tolled for a claimant from that claimant’s compliant Dispute Notice through completion of the process described in this subsection. Nothing in this subsection delays any claimant’s individual arbitration beyond the steps stated here, and nothing prevents the parties from agreeing to additional efficiencies.

(l) No assignment of claims. You may not assign, sell, or transfer any Dispute or any claim arising out of or relating to the Services to any person, and no assignee may pursue a Dispute under this Section. This subsection does not restrict transfer by operation of law.

(m) Changes to this Section. If Couploom makes a material change to this Section after you first accept these Terms, the change applies prospectively only and does not apply to any Dispute of which either party notified the other before the change took effect. You may reject a material change to this Section by written notice to the address in Section 32 within 30 days after the change takes effect, in which case the most recent version of this Section that you accepted, or did not timely reject, continues to govern.

(n) Confidentiality of the award. To the extent permitted by applicable law and the AAA Rules, the parties will keep the terms of any arbitration award and of any settlement confidential, except as necessary to enforce or challenge an award, to comply with law, or to make disclosures to a party’s attorneys, accountants, auditors, or insurers. This subsection does not restrict either party from discussing the underlying facts or circumstances of a Dispute, from communicating with other claimants, with counsel, with a government agency or regulator, or from any disclosure protected by law. Nothing in this subsection is a condition of arbitration or of any party’s right to proceed.

(o) Notices in arbitration. You and Couploom each consent to delivery of notices, demands, filings, and other communications in connection with this Section by email to the email address associated with your account (or, if your account has none, to the email address designated in your Dispute Notice or otherwise designated by you in writing for this purpose) and to legal@couploom.com, respectively, and agree that email delivery to those addresses is effective. This subsection does not apply to service of a summons or complaint in a court proceeding, which is governed by applicable rules.

(p) Severability; blow-up. If any portion of this Section is held unenforceable, the remainder remains in effect, except: if the class waiver in subsection (i) is held unenforceable as to a particular claim or request for relief, then that claim or request, and only it, will be severed from arbitration and may proceed in a court described in Section 30 and will be stayed pending arbitration of all remaining claims; and if this entire arbitration agreement is held unenforceable as to a Dispute, that Dispute will be resolved exclusively in the courts described in Section 30, subject to subsections (i) and (j) to the extent enforceable.

30. Governing Law; Venue

Section 29 is governed by the Federal Arbitration Act. In all other respects, these Terms and any Dispute are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, except that the law of your state, province, or territory of residence applies to the extent it grants you consumer rights or remedies that cannot lawfully be waived or displaced by these Terms. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply. Subject to Section 29, any Dispute permitted to proceed in court must be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, except that small-claims matters may proceed as Section 29(d) provides, and you and Couploom each consent to personal jurisdiction and venue in those courts and waive any objection based on inconvenient forum. If you live in Canada, Section 34(g) governs the law that applies to you and where Disputes may be brought, and the exclusive-venue sentence above does not apply to you.

31. Legal Process; No Certification of Records

We may receive subpoenas, court orders, warrants, discovery requests, and other legal process concerning users, including in disputes between partners or former partners. We respond to legal process as described in our Privacy Policy and as we determine is required or permitted by law. We have no obligation to object to, resist, or move to quash legal process. We notify you of legal process only as the law requires or as the Privacy Policy describes, and we may be prohibited from providing notice.

Because content is deleted as described in Section 13, content deleted in the ordinary course may no longer exist to be produced, and we have no obligation to preserve content absent a legal obligation to do so. Except as required by law, we do not provide certifications, authentications, declarations, affidavits, interpretations, expert or fact testimony, or custodian-of-records services concerning the Services, any Output, or any content, and any records we do produce are produced as they exist without any representation as to their completeness, accuracy, or meaning. We may seek reimbursement of the reasonable costs of responding to legal process where the law permits.

32. Notices; Electronic Communications

(a) Electronic communications. You consent to receive communications from us electronically, including through the App and by email to the address associated with your account, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that a communication be in writing. You agree to keep your contact information current. Notice to the email address associated with your account is effective notice to you; if your account has no email address, notice within the App, or by text message to the phone number associated with your account, is effective notice to you. To receive and keep electronic communications you need a device with internet access and either a current version of the App or access to your email; you may request a paper copy of any legal notice by writing to the address in subsection (b). Where the law requires us to give you a copy of these Terms or of your subscription terms in a form you can keep, we will send it to the email address associated with your account or, if your account has none, make it available for download in the App, and we keep a record of when and how it was provided. You may withdraw this consent by deleting your account, in which case you may no longer use the Services.

(b) Notices to Couploom. Except where these Terms specify another method, legal notices to Couploom must be in writing and sent to: Couploom, Inc., Attn: Legal, c/o Topkin Law, P.L., 1166 W. Newport Center Drive, Suite 309, Deerfield Beach, Florida 33442, with a copy by email to legal@couploom.com. Notice is effective on receipt.

33. State-Specific Consumer Notices

(a) California. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Services are provided by Couploom, Inc., c/o Topkin Law, P.L., 1166 W. Newport Center Drive, Suite 309, Deerfield Beach, Florida 33442, support@couploom.com, telephone (786) 273-7090. Features that do not require Premium are provided without charge; Premium is available at the subscription prices displayed at the point of purchase, as Section 14 describes. If you have a complaint regarding the Services, you may contact us at that address, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

(b) Florida. Couploom, Inc. is a Florida corporation, and these Terms are governed by Florida law as Section 30 provides. Nothing in these Terms waives any right or remedy you have under the Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. § 501.201 and following, to the extent that right or remedy cannot lawfully be waived. The renewal terms of any subscription, including how to cancel, are disclosed in Section 14 and at the point of purchase, consistent with Fla. Stat. § 501.165.

(c) New Jersey. If you are a New Jersey resident, Section 26 applies to you as stated in that Section.

(d) Other states. Additional state-specific notices, disclosures, and rights may appear in the Privacy Policy or in the App. Where a provision of these Terms is prohibited or unenforceable under the law of your state, province, or territory of residence, that provision does not apply to you to the extent prohibited, and the remainder of these Terms continues to apply.

(e) Canada. If you live in Canada, Section 34 applies to you and controls over any conflicting provision of these Terms.

34. Canada — Additional Terms for Canadian Users

(a) Application; non-waivable rights. This Section applies if you live in Canada, and it controls over any conflicting provision of these Terms. The province or territory of residence you give us in the App determines which parts of this Section apply to you, and you must keep it accurate. Nothing in these Terms limits or excludes any right or remedy you have under the consumer-protection, sale-of-goods, privacy, or other legislation of your province or territory, or of Canada, that cannot lawfully be waived or varied by agreement, including under the Business Practices and Consumer Protection Act (British Columbia), the Consumer Protection Act, 2002 (Ontario), and the Consumer Protection Act (Alberta). Any provision of these Terms that would limit or exclude such a right or remedy does not apply to you to that extent, and the rest of these Terms continues to apply.

(b) Quebec. The Services are not offered to residents of Quebec at this time. If you live in Quebec, do not create an account or use the Services.

(c) Age. To use the Services you must be at least 18 and have reached the age of majority in your province or territory of residence. The age of majority is 19 in British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, the Northwest Territories, Nunavut, and Yukon, and 18 elsewhere in Canada.

(d) Warranties; limitations; limitation periods. Where the law of your province or territory deems or implies a warranty or condition that cannot be excluded, including a warranty that services are of reasonably acceptable quality, Sections 24 through 28 do not exclude it, and our liability for a breach of it is limited only to the extent the law permits. Nothing in Sections 24 through 28 excludes or limits any liability that the law of your province or territory does not permit to be excluded or limited. Nothing in these Terms shortens any limitation period that applies to a claim by you. If you live in Ontario, the deemed warranty under section 9 of the Consumer Protection Act, 2002 that the Services are of reasonably acceptable quality applies to you, and the monetary cap and the exclusions of damages in Section 26 do not apply to a claim for breach of that warranty.

(e) Subscriptions.

(i) Currency and taxes. Prices on Canadian storefronts are displayed in Canadian dollars. Applicable federal and provincial sales taxes are calculated and collected by the App Platform and shown on the purchase screen.

(ii) Disclosure before you subscribe; copy of your agreement. Before you subscribe, the App Platform purchase screen and Section 14 together state the plan, the price, the billing period, the automatic-renewal terms, how to cancel, and our refund policy, and you are given an express opportunity to review them, to correct errors, and to accept or decline before the purchase is completed. We provide you with a copy of your subscription terms as Section 32(a) describes within 15 days after you subscribe, and it includes your name, the date, and the information listed above.

(iii) Cancellation at any time. You may cancel the renewal of your subscription at any time, before or after a renewal date, without charge or other penalty, using your App Platform’s subscription settings as Section 14(b) describes. A cancellation you make at any time before a renewal date is effective for that renewal, whether or not you make it at least 24 hours before the renewal date. If your App Platform processes a renewal charge because your cancellation was made less than 24 hours before the renewal date, we will refund that charge, or arrange through your App Platform to refund it, within 15 days after you notify us at support@couploom.com. Cancellation stops future renewals; cancelling before a renewal date means you will not pay for the next period.

(iv) Annual plans in British Columbia. The annual plan is not offered to residents of British Columbia at this time.

(v) Statutory cancellation rights. If the law of your province or territory gives you a right to cancel a subscription agreement because required information was not disclosed to you, because a copy of the agreement was not provided to you, or for another reason the law specifies, you may exercise that right by written notice to the address in Section 32(b) or by email to support@couploom.com, and we will refund, or arrange through your App Platform to refund, all amounts you paid under the cancelled agreement within 15 days after we receive your notice.

(vi) Refunds. Section 14(e) applies to you only to the extent consistent with this subsection and with the law of your province or territory.

(vii) Refund if we discontinue paid features. If, during a period you have paid for, we discontinue Premium, or remove or materially reduce a Premium feature, and you cancel your subscription within 30 days after the change takes effect, we will refund, or arrange through your App Platform to refund, the portion of the payment for that period attributable to the unused part of the period, calculated on a daily pro-rata basis from the date of your cancellation, within 15 days after you notify us at support@couploom.com. Sections 14(e), 22(a), and 23(c) apply to you only to the extent consistent with this paragraph.

(f) Changes to these Terms for Canadian users. Whether or not you hold a subscription, in addition to Section 22(c): (i) the provisions of these Terms that we may change unilaterally are limited to the description of the Services and of Premium plans, features, and pricing (Sections 4 and 14), eligibility (Section 3), acceptable use (Section 16), the third-party providers we use (Section 20), and the dispute-resolution provisions in subsection (g); (ii) we will not change a provision concerning cancellation, refunds, or renewal unless the change does not increase your obligations or reduce ours; (iii) we will give you notice of any change to a provision that applies to you not less than 30 days and not more than 60 days before it takes effect, in a manner that allows us to confirm you received it, and the notice will include the text of the provision as changed, a plain explanation of the change, and, if the change increases your obligations or reduces ours, a statement that you may cancel your subscription, if any, and these Terms at any time without charge or other penalty; and (iv) a change made without that notice does not apply to you.

(g) Disputes; governing law; where claims may be brought.

(i) Section 29 does not apply to you and does not form part of your agreement with Couploom. You are not required to arbitrate any Dispute, you do not waive any right to a jury trial, and nothing in these Terms prevents you from commencing or participating in a class proceeding. After a Dispute arises, you and Couploom may agree in writing to mediate or arbitrate it.

(ii) We encourage you to write to us at support@couploom.com before starting a proceeding so that we can try to resolve the matter, but you are not required to do so, and doing so does not affect any limitation period.

(iii) These Terms are governed by the laws of the State of Florida and the federal laws of the United States applicable there, without regard to conflict-of-laws principles, except that the laws of your province or territory and of Canada that apply to you regardless of the parties’ choice of law, including consumer-protection and privacy legislation, continue to apply to you, and nothing in this choice of law deprives you of their protection. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

(iv) You may bring a claim against Couploom in the courts of your province or territory of residence, including its small-claims court and, in British Columbia, the Civil Resolution Tribunal where it has jurisdiction, or in the courts described in Section 30. Couploom will bring any claim against you in the courts of your province or territory of residence, except that either party may seek interim or injunctive relief in any court of competent jurisdiction to protect intellectual-property rights or to stop unauthorized access to or abuse of the Services. Couploom consents to the jurisdiction of the courts of your province or territory for the purposes of this subsection.

(v) Sections 24 through 28 continue to apply to you, subject to subsection (d) and to the limits stated in those Sections.

(h) Privacy. Part C of our Privacy Policy describes how we handle the personal information of Canadian users, including where it is stored and processed, your rights of access and correction, and how to reach our Privacy Officer.

(i) Questions and complaints. You may direct questions or complaints to Couploom, Inc., c/o Topkin Law, P.L., 1166 W. Newport Center Drive, Suite 309, Deerfield Beach, Florida 33442, United States; telephone (786) 273-7090; support@couploom.com. If we do not resolve a consumer complaint to your satisfaction, you may contact the consumer-protection authority of your province or territory.

(j) App Platforms. Section 21 applies to you, and references in it to Apple and to Google include the Apple and Google entities that operate the App Store and Google Play in Canada.

35. Entire Agreement; No Reliance

These Terms, together with the Privacy Policy and any additional in-app terms and consents for particular features, are the entire agreement between you and Couploom regarding the Services and supersede all prior and contemporaneous understandings, communications, and representations on that subject.

You acknowledge and agree that in deciding to use the Services you have not relied on any statement, representation, warranty, promise, projection, demonstration, review, testimonial, endorsement, app-store listing, screenshot, advertisement, or other communication of any kind that is not expressly set out in these Terms, and that no such communication forms part of this agreement or gives rise to any claim. Nothing in this Section excludes liability for fraud or fraudulent misrepresentation, or limits any right or remedy that cannot lawfully be excluded, including under applicable consumer-protection law.

If additional in-app terms conflict with these Terms, the in-app terms control for the specific feature to which they apply. The Privacy Policy is incorporated into these Terms to the extent it describes rights and obligations between you and Couploom.

36. Miscellaneous

(a) Severability; reformation. Except as Section 29(p) provides for that Section, if any provision of these Terms is held invalid, illegal, or unenforceable in any respect or in any jurisdiction, that provision will be enforced to the maximum extent permissible and reformed only to the minimum extent necessary to make it enforceable, and if it cannot be reformed it will be severed. The remaining provisions remain in full force, and severance in one jurisdiction does not affect enforceability elsewhere.

(b) Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision, and no course of dealing or delay creates a waiver. Any waiver must be in writing and signed by us, and a waiver in one instance is not a waiver in any other.

(c) Assignment. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent, and any attempted assignment in violation of this subsection is void. We may assign these Terms without restriction, including to an affiliate or in connection with a merger, acquisition, reorganization, financing, or sale of assets, provided your rights under these Terms are not materially diminished. These Terms bind and benefit the parties and their permitted successors and assigns.

(d) Force majeure. No Couploom Party is responsible for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, governmental or regulatory action, changes in law, utility or telecommunications failures, cyberattacks and denial-of-service attacks, and failures, outages, restrictions, or discontinuations by App Platforms, carriers, hosting providers, or third-party artificial-intelligence providers.

(e) Third-party beneficiaries. Except as expressly stated in Section 21 for Apple and Google and in Section 27 for the Couploom Parties, these Terms do not confer any right or remedy on any person other than you and Couploom.

(f) Interpretation. These Terms will not be construed against the drafter, and you waive any rule of construction to that effect. The disclaimers, limitations, releases, and waivers in these Terms apply to the maximum extent permitted by law and are to be read as independent of one another, so that the unenforceability of one does not affect the others.

(g) Export; government users. You may not use or export the Services except as authorized by United States law and the laws of the jurisdiction in which you obtained the App. The Services are commercial computer software; any use by or on behalf of a government entity is subject to the restrictions in these Terms.

(h) No agency. Nothing in these Terms creates any agency, partnership, joint venture, employment, franchise, or fiduciary relationship between you and Couploom or any Couploom Party.

(i) Language. These Terms are written in English. Any translation is provided for convenience only, and the English version controls to the extent permitted by law. The parties have expressly requested that these Terms and all related documents be drawn up in English. Les parties ont expressément demandé que les présentes conditions et tous les documents qui s’y rattachent soient rédigés en anglais.

37. Contact

Questions about the Services or these Terms may be directed to Couploom, Inc., c/o Topkin Law, P.L., 1166 W. Newport Center Drive, Suite 309, Deerfield Beach, Florida 33442, or support@couploom.com.